Sustainability Policy

1. Introduction

Pichi is a rural tourism venture located in the commune of Calbuco, Los Lagos Region, offering accommodation in tinyhouse-style cabins immersed in nature. It promotes mindful rest, connection with the natural environment, and engagement with the local community, aiming to provide a more respectful and meaningful way of traveling within the territory.

This Sustainability Policy establishes the principles, commitments, and practices that guide Pichi’s operations, integrating environmental protection, respect for local culture, customer satisfaction, and community development. The policy is known by the team, available to clients and key stakeholders, and serves as a reference framework for daily decision-making.

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2. Sustainability Principles

Pichi bases its management on the following principles:

• Responsible use of natural resources.

• Respect for the natural and cultural environment.

• Commitment to service quality and visitor experience.

• Positive engagement with the local community.

• Compliance with current regulations.

• Promotion of ethical and responsible tourism practices.

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3. Environmental Commitments

Pichi commits to:

• Minimizing environmental impact through efficient use of water and energy.

• Incorporating renewable energy and low-impact solutions, such as photovoltaic panels and water efficiency systems.

• Managing waste responsibly, promoting reduction, reuse, and separation when possible.

• Protecting the immediate natural environment by avoiding invasive interventions and promoting landscape and biodiversity conservation.

• Raising awareness among visitors about responsible practices during their stay.

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4. Service Quality and Customer Satisfaction

Pichi commits to:

• Providing safe, clean accommodation aligned with what is communicated in its channels.

• Maintaining high hygiene standards and compliance with health regulations.

• Listening to customer feedback as an opportunity for continuous improvement.

• Providing clear information about accommodation use, internal rules, and responsible stay recommendations.

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5. Commitment to the Protection of Children and Adolescents

Pichi strongly rejects any form of commercial sexual exploitation of children and adolescents. The establishment commits to:

• Holding ESNNA certification, rejecting and preventing the Commercial Sexual Exploitation of Children and Adolescents in Travel and Tourism.

• Not promoting or allowing practices that violate children’s rights.

• Informing and raising awareness among staff about this commitment.

• Collaborating with authorities in case of risk or rights violations.

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6. Community Relations and Fair Trade

Pichi commits to:

• Prioritizing local suppliers and services whenever possible.

• Promoting experiences that value the natural and cultural heritage of the territory.

• Building collaborative relationships with local stakeholders, entrepreneurs, and organizations.

• Conducting business in a fair, ethical, and transparent manner.

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7. Communication of the Sustainability Policy

Pichi’s Sustainability Policy:

• Is available to clients through visible means at the property and/or digital channels.

• Is communicated to staff at the start of their duties and reinforced periodically.

• Is shared with key stakeholders and institutions when appropriate.

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8. Implementation and Continuous Improvement

Pichi’s management is responsible for implementing this policy and reviewing it periodically to continuously improve sustainability practices and adapt to new challenges and learnings.

This policy is a living document that reflects Pichi’s ongoing commitment to responsible, conscious tourism in harmony with its environment.